Elevated Experiences Entertainment aims to provide our customers with the best possible experience. However, we understand that plans can change. This refund policy outlines the terms and conditions for obtaining a refund on travel bookings made through our company.

Eligibility for Refund

Full and partial refund eligibility is determined based on the time of cancellation. The following general guidelines apply:
Full Refunds are available for cancellations made up to 48 hours after initial booking of travel experience

• 75% refunds are available after 48 hours of initial booking but before 21 days of initial check-in date
• 50% refunds are available between 21 days and 14 days of the initial check-in date
• 25 % refunds are available between 14 days and 7 days of initial check-in date

Refund policy applies to the entire tier package. Per person refunds are not authorized.

Non-Refundable Bookings
Certain bookings may be marked as non-refundable at the time of purchase. These bookings are not eligible for a refund under any circumstances.
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Refund Process
To request a refund, please contact our customer service team at [customer service email/phone number]. Include your booking reference number and details of the cancellation. Refunds will be processed within 7-14 business days of receiving your request.

Fees and Charges
Cancellation fees may apply depending on the type of booking and the time of cancellation. These fees will be deducted from the refund amount.

Exceptions
Refunds are not be available for bookings made during peak travel periods, special events, or promotional sales.

Amendments
Elevated Experiences Entertainment reserve the right to amend this refund policy at any time. Any changes will be posted on our website and will apply to bookings made after the date of the amendment.

Contact Information
For any questions or further information regarding our refund policy, please contact us at:

• Email: in**@el********************.com
• Phone: (301) 301-3474
• Address: 8507 Oxon Hill Rd, Ft Washington MD 20744